Privacy policies

OMNITOUR LTD Privacy Policy

Last updated: August 29, 2024.

This Privacy Policy describes the privacy practices adopted by OMNITOUR LTD, operating under the names of “Omnitour”, “Omnitour, service de voyages éducatifs” and “Service de voyages éducatifs” (hereinafter referred to as: “OMNITOUR”), an organizer of educational school trips for university, college, secondary and primary school students. OMNITOUR holds a Quebec permit.

By accessing and using this website, you (and your parent/legal guardian if you are under the age of majority in your place of residence) authorize the collection, use and disclosure of your personal information as set out in this policy.

If you have any questions regarding this Policy, please feel free to contact us as indicated in the “Contact Us” section below. We will notify you of any updates to this Privacy Policy; please review this section periodically for any changes. By continuing to access or use this website after any such changes have been posted, you (and your parent/legal guardian, if applicable) agree to the updated Privacy Policy.

Collection and Use of Personal Information

In accordance with Bill 25, OMNITOUR is committed to collecting only the personal information necessary for the specific purposes for which it is collected.

You have the right to withdraw your consent at any time, except in certain cases limited by law. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name
• Email address
• Phone number
• Address
• Marketing communications

With your explicit consent, we will contact you from time to time to inform you of offers regarding our products and services, brochures, new products and upcoming events. You may choose to receive these communications at the time you register to use this website, when you conduct a transaction through the site, or at any other time we provide you with the option to opt-in. You may also withdraw your consent to receive such marketing communications at any time by visiting www.omnitour.ca or by following the unsubscribe instructions in our marketing emails. We are committed to processing your unsubscribe request within a reasonable time.

Email

We welcome your comments, questions and feedback sent by email. Please see the “Contact Us” section below for more details. If you contact us by email, we will retain a copy of your message until we have responded to your request or for any other period necessary for legal or administrative purposes.

Cookies and Analytics

Our website uses "cookies" to recognize your computer or mobile device on future visits. You can set your web browser to decline cookies, but this may affect some of the functionality of our website. We use cookies to track the pages you visit on our website and to store information about your preferences.

We also collect anonymous information about your computer or mobile device, such as IP address, operating system, browser type, and other data to improve our website.

Third Party Advertisers and Data Transfer

Our third party advertising companies may collect anonymous information, such as IP address, to personalize the ads you see on our website.

Links to Other Websites and Social Media

Our website may contain links to other websites over which we have no control. We are not responsible for the privacy practices of these sites. We encourage you to carefully read the privacy policies of each site you visit.

Security

OMNITOUR has implemented physical, organizational and technological security measures to protect your personal information. In accordance with Bill 25, we only keep information for the period necessary for the purposes for which it was collected or to meet legal obligations. We destroy or anonymize this information as soon as it is no longer necessary.

International Transfers

Your personal information may be transferred, stored or processed in the United States or Canada by some of our service providers.

We may share user data with the following third parties located outside Quebec:

• Google for visit statistics, appointment scheduling tracking and data storage
• Hubspot for visit statistics, communication purposes and appointment scheduling tracking.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Access and rectification

You have the right to request access to your personal information and to request its correction if necessary. If you wish to access your personal information or request its deletion or correction, please contact us using the contact information provided below. We will respond to your request within a reasonable time and in accordance with the requirements of Bill 25.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes will be posted on our website, and the most recent version of this Policy will be dated accordingly. Changes will be listed at the bottom of the page with the date of such changes. This Policy does not create any contractual or legal rights for any party.

Communication with the Privacy Officer

The role of the Privacy Officer is to ensure compliance with applicable privacy laws and this Policy and to respond to questions, concerns and complaints. At Omnitour, this officer is the person who serves as President and General Manager. Questions and comments can be addressed to the Privacy Officer at the following contact information:

We will respond to you within 30 days to inform you of any action taken or planned in response to the issue raised or idea proposed.