Emergency Plan for repatriation

Dear Omni customer,

We have been taking students around the world for more than 40 years, which is why we are introducing our new repatriation plan, which has been perfected to respond quickly and efficiently.

The safety of students and accompanying adults is paramount and Omnitour wants to be with you throughout your trip, whatever the circumstances.

We ask you to consult our map below or in PDF so that you are well informed about our approach.

You can also go to our planner tab in the teachers section.

 

Emergency Plan 2024-2025 for repatriation by OMNITOUR

Objective : In order to guarantee the safe and efficient repatriation of agency clients in emergency situations abroad.

1. Identification of Emergency Situations :

• Natural disasters (hurricanes, earthquakes, floods, etc.)

• Political crises (riots, wars, coups, etc.)

• Public health threats (pandemics, epidemics, etc.)

• Other unforeseen situations that threaten the safety of travelers.

2. Activation of the Plan :

• As soon as an emergency situation is identified, the repatriation plan is activated by [Name of responsible person].

• A crisis team is formed, including representatives from each relevant department (customer service, logistics, finance, etc.).

3. Communication with Clients :

• Use of all available communication channels to inform clients about the situation and the actions taken.

• Establishment of a 24/7 emergency hotline to address clients' concerns and coordinate their repatriation.

4. Situation Assessment :

• Collection of information about the situation in the affected destination.

• Evaluation of potential risks to the safety of clients and agency staff.

5. Coordination with Local Authorities :

• Establishing contact with local authorities to obtain updated information about the situation and repatriation possibilities.

• Collaboration with embassies and consulates to facilitate the necessary administrative procedures for repatriating clients.

6. Repatriation Organization :

• Identification of available transportation options (commercial flights, charters, land transportation, etc.).

• Reservation of tickets and arrangement of accommodation if necessary.

7. Assistance to Clients :

• Provision of medical assistance if needed.

• Assistance in recovering luggage and personal belongings left behind.

8. Post-Repatriation Follow-up :

• Follow-up with repatriated clients to ensure their well-being and address any additional needs.

• Analysis of lessons learnt to improve future contingency plans.

9. External Communication :

• Transparent communication with the media and external stakeholders to inform about the progress of the repatriation and the measures taken to ensure client safety.

10. Evaluation and Continuous Improvement :

• After each emergency event, conduct a thorough evaluation of the repatriation plan to identify strengths and areas for improvement.

• Regularly update the plan in line with new information and lessons learnt.

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This emergency repatriation plan should help ensure a quick and effective response to unforeseen situations while ensuring the safety and well-being of the agency's clients.